Effective Date: December 23, 2025
Last Updated: December 23, 2025

 

Overview

360GlobalTech Solutions LLC provides Business Process Outsourcing (BPO) services under customized service agreements tailored to each client's needs. This policy outlines our general approach to service terms, billing, and cancellations. Specific terms for your business will be detailed in your individual Service Agreement.

 

1. Service Agreements

How We Work

All BPO services are provided under formal Service Agreements that include:

• Scope of services and deliverables

• Service level agreements (SLAs)

• Pricing and payment terms

• Contract duration and renewal terms

• Confidentiality and data protection provisions

• Termination and cancellation policies

Free Consultation

• Initial consultations are always free with no obligation

• We provide transparent quotes based on your specific requirements

• Custom proposals are provided in writing before any commitment

No Hidden Fees

We believe in transparent pricing. All costs are clearly outlined in your Service Agreement, including:

• Monthly or hourly service rates

• Any setup or onboarding fees

• Technology or software costs (if applicable)

• Terms for scaling services up or down

 

2. Payment Terms

Standard Payment Terms

• Payment Schedule: Typically NET 30 (due within 30 days of invoice date)

• Invoicing: Monthly invoicing on the 1st of each month for services rendered

• Payment Methods: Bank transfer (ACH), wire transfer, check, or credit card (processing fees may apply)

• Currency: All payments in USD

Deposits and Setup Fees

• Initial Deposit: May be required for new clients (typically 25-50% of first month's fees)

• Setup Fees: One-time onboarding and training fees may apply

• Refundable Deposits: Deposits are applied to your first invoice

Late Payments

• Grace Period: 10 days after due date

• Late Fees: 1.5% per month (18% annually) on overdue balances after grace period

• Service Suspension: Services may be suspended for accounts 30+ days past due

• Collection: Unpaid balances may be sent to collections; client is responsible for collection costs

 

3. Contract Terms

Contract Length

• Standard Contracts: 3, 6, or 12-month terms only

• Minimum Commitment: 3 months required

• Short-Term Arrangements: Contracts less than 3 months require special arrangement and are subject to approval on a case-by-case basis

• Annual Contracts: Discounted rates available for 12-month commitments

Auto-Renewal

• Contracts automatically renew for the same term unless either party provides written notice

• Notice Period: 30-60 days before contract end date (specified in your agreement)

• Rate Adjustments: We reserve the right to adjust rates upon renewal with 60 days' notice

 

4. Cancellation & Termination Policy

Client-Initiated Cancellation

With Cause (Breach of Contract):

• Immediate termination if we materially breach the Service Agreement

• Full refund of any prepaid, unused services

Without Cause (Standard Cancellation):

• Notice Required: 30-60 days written notice (as specified in your agreement)

• Early Termination Fees: May apply if terminating before contract end date (typically 25-50% of remaining contract value)

• Month-to-Month Contracts: 30 days' notice, no early termination fees

• Transition Assistance: We provide reasonable assistance with knowledge transfer and handoff

360GlobalTech-Initiated Termination

We may terminate services with 30 days' notice if:

• Client fails to pay invoices after 60 days

• Client materially breaches the Service Agreement

• Client's business practices conflict with our values or legal requirements

Final Invoice

• Final invoice issued within 15 days of termination

• Includes all services rendered through termination date

• Any outstanding balances due immediately

 

5. Service Modifications

Scaling Services

• Scale Up: Additional resources can be added with 10-15 business days' notice

• Scale Down: Reduce resources with 30 days' notice (subject to minimum commitment)

• Pricing Adjustments: Rates may be adjusted based on volume changes

Scope Changes

• Changes to service scope require written amendment to Service Agreement

• Additional fees may apply for out-of-scope requests

• We provide written quotes for all scope changes before implementation

 

6. Service Guarantees

Quality Commitment

• We guarantee professional, high-quality service delivery

• Regular performance reviews and reporting

• If service levels are not met, we will work with you to resolve issues promptly

Satisfaction Guarantee

• If you're not satisfied with our service quality, we will:

  • Work with you to address concerns within 15 business days

  • Implement corrective actions at no additional cost

  • Provide additional training or resources as needed

What's NOT Covered

Our service guarantee does not cover:

• Issues caused by client-provided systems, data, or processes

• Changes in client requirements or scope creep

• Force majeure events (natural disasters, pandemics, etc.)

• Third-party technology failures outside our control

 

7. Refund Policy

Prepaid Services

• Unused Services: Prorated refunds for unused, prepaid services upon termination (minus any early termination fees)

• Setup Fees: Non-refundable once onboarding has commenced

• Deposits: Applied to final invoice; any excess refunded within 30 days

Service Credits

• In cases of significant service failures (not meeting agreed SLAs), we may issue service credits

• Credits applied to future invoices, not cash refunds

• Credit amount determined on a case-by-case basis

No Refunds For

• Services already rendered

• Setup and onboarding costs after work has begun

• Monthly fees for the current billing period

• Early termination (subject to early termination fees)

 

8. Confidentiality & Data Handling

During Service Period

• All client data handled in accordance with Service Agreement and Privacy Policy

• Strict confidentiality and non-disclosure provisions apply

• Data security measures as outlined in your agreement

Upon Termination

• Data Return: We will return or securely destroy all client data within 30 days of termination

• Retention: Some data may be retained for legal/regulatory requirements

• Secure Deletion: All client information securely deleted after retention period

 

9. Dispute Resolution

Process

If disputes arise regarding billing or services:

1. Contact Us: Email info@360gts.com with details

2. Good Faith Discussion: We will work with you to resolve within 15 business days

3. Formal Mediation: If unresolved, both parties agree to mediation before litigation

4. Governing Law: Disputes governed by California law

Billing Disputes

• Must be raised within 30 days of invoice date

• Continue paying undisputed amounts while dispute is resolved

• We will investigate and respond within 15 business days

 

10. Force Majeure

Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including:

• Natural disasters, acts of God

• War, terrorism, civil unrest

• Government actions or restrictions

• Pandemics or public health emergencies

• Internet or telecommunications failures

Services and payments may be suspended during force majeure events without penalty.

 

11. Changes to This Policy

We reserve the right to modify this Service Terms & Billing Policy at any time. Changes will:

• Be posted on our website with updated "Last Updated" date

• Apply to new Service Agreements immediately

• Apply to existing contracts upon renewal (with 60 days' notice)

 

12. Questions & Contact

For questions about service terms, billing, or cancellations:

360GlobalTech Solutions LLC
Email: info@360gts.com
Phone: [Your Phone Number]
Address: Irvine, CA, USA
Website: www.360globaltechsolutions.com

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PST

 

Summary

✓ Free consultations and transparent quotes
✓ Flexible contract terms (3, 6, 12 months, or month-to-month)
✓ Standard NET 30 payment terms
✓ 30-60 days' notice for cancellations
✓ Prorated refunds for unused prepaid services
✓ No hidden fees - all costs clearly outlined
✓ Quality guarantee and service level commitments

Ready to get started? Contact us today for a free consultation and custom quote.

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What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.